fulfillment

OUR SERVICE

At GOMI, we provide a fully integrated fulfillment service to support both B2B and B2C operations.
From warehouse management to last-mile delivery, every step is optimized to ensure speed, accuracy, and transparency.

Central Warehouse in Viet Nam

→ Equipped with temperature-controlled storage and real-time inventory tracking system

Nationwide Delivery Coverage

→ Strategic partnerships with top-tier logistics providers: GHN, GHTK, ViettelPost, Shopee Xpress, etc.

OMS Integration in Real Time

→ Seamlessly connected to Shopee, Lazada, Tiki, TikTok Shop and other major platforms

Custom Packing & Brand Support

→ Support for combo bundling, custom packaging, barcode/label printing for each partner

Return & Reverse Logistics Handling

→ Efficient processes for returns, exchanges, and refund management

Wholesale Fulfillment (B2B)

→ Bulk order processing, palletized shipments, and distributor coordination across regions

01.

Central Warehouse in Ho Chi Minh City

Our core warehouse is strategically located in Ho Chi Minh City - the commercial hub of Vietnam - enabling rapid access to southern, central, and northern markets.

. Temperature & humidity-controlled zones (ideal for cosmetics, mother & baby products)
.  24/7 CCTV and security access control
.  Real-time WMS (Warehouse Management System) for stock visibility
.  FIFO/FEFO inventory logic for accurate shelf-life tracking

Result: Clean, safe, and fully traceable inventory flow.

02.

Nationwide Delivery Coverage

GOMI partners with leading Vietnamese logistics providers to ensure fast and cost-effective last-mile delivery.

We offer:
. 48-hour average delivery time nationwide
. Same-day shipping in HCMC with cut-off time before 3 PM
. API integration with GHN, GHTK, ViettelPost, Shopee Xpress

Result: Fast, flexible, and trustworthy delivery for every order.

03.

Real-Time OMS integration

Our Order Management System (OMS) is seamlessly integrated with:

. Shopee, Lazada, Tiki, TikTok Shop, and nternal systems
. Automatic stock updates, order syncing, and tracking updates
. Multi-channel order management on a single dashboard
. Supports flash sales, voucher stacking, and campaign tagging

Result: Real-time order control, reduced errors, and faster fulfillment.

04.

Custom Packing & Branding Support

We understand how packaging influences brand perception.

Our fulfillment center supports:
. Custom-branded packaging materials (boxes, tape, wrap)
. Combo/bundle preparation for campaign promotions
. Barcode/QR label printing per product or SKU
. Tamper-evident packaging for safety-sensitive categories

Result: A consistent brand experience from shelf to doorstep.

05.

Return & Reverse Logistics Handling

Returns and exchanges are managed via a structured process, ensuring both customer satisfaction and inventory accuracy:

. Fast return processing within 48h of receipt
. Automated RMA (Return Merchandise Authorization) tracking
. QC inspection before restocking or exchange
. Partner-specific return policies applied flexibly

Result: Hassle-free return experience & minimal stock loss.

06.

Wholesale Fulfillment (B2B)

Beyond retail, GOMI supports large-scale B2B operations with:

. Bulk order picking & packing for distributors or retail chains
. Pallet preparation, stretch-wrapping & loading optimization
. Export carton labeling for customs or cross - border requirements
. Dedicated account handling for volume-based clients

Result: Scalable fulfillment infrastructure tailored for distribution growth.